Refund Policy

Last updated: December 29, 2025

Refund Policy

At Dead of Writes Publication, we strive to provide high-quality publishing services. This Refund Policy outlines our refund procedures and conditions.

1. General Refund Policy

1.1 Service Fees

Refunds for service fees are processed according to the specific terms outlined in your service agreement.

1.2 Digital Products

Digital products and services are generally non-refundable once delivered, unless otherwise specified.

1.3 Physical Products

Physical products (books, merchandise) may be eligible for return within 30 days of delivery, subject to condition requirements.

2. Publishing Services

2.1 Editing Services

  • Refund requests for editing services must be made within 7 days of service commencement
  • Refunds are prorated based on work completed
  • Full refund available if we are unable to begin work due to content issues

    • 2.2 Design Services

  • Cover design: 50% refund if revisions exceed agreed scope
  • Interior formatting: Full refund if files are incompatible after initial review

    • 2.3 Marketing Services

  • Campaign refunds based on actual performance metrics
  • Minimum 14-day trial period before refund consideration

    • 3. Printing Services

    3.1 Print-on-Demand

  • Refunds available for defective products
  • No refunds for change of mind or incorrect ordering

    • 3.2 Bulk Orders

  • 20% restocking fee for returns
  • Refunds processed within 30 days of return receipt

    • 4. Refund Process

    4.1 Refund Request

    Submit refund requests via email to dowpublication.info@gmail.com with:

  • Order number and service details
  • Reason for refund request
  • Supporting documentation if applicable

    • 4.2 Review Period

    Refund requests are reviewed within 5-10 business days.

    4.3 Processing Time

    Approved refunds are processed within 7-14 business days to original payment method.

    4.4 Partial Refunds

    Partial refunds may apply for services partially rendered.

    5. Refund Conditions

    5.1 Time Limits

    Refund requests must be submitted within specified timeframes for each service.

    5.2 Service Quality Issues

    Refunds for quality issues require detailed explanation and evidence.

    5.3 Cancellation Policy

    Cancellation fees may apply based on timing and work completed.

    6. Non-Refundable Items

    The following are generally not eligible for refunds:

  • Completed manuscripts and final deliverables
  • Third-party services and distribution fees
  • Shipping costs (unless our error)
  • Domain registration and hosting fees
  • Consultation and strategy sessions

    • 7. Exceptions and Special Cases

    7.1 Dissatisfaction

    We offer revisions and improvements before considering refunds for dissatisfaction.

    7.2 Technical Issues

    Refunds may be available if technical problems prevent service delivery.

    7.3 Force Majeure

    Refunds are not available for delays caused by circumstances beyond our control.

    8. Payment Methods

    Refunds are processed to the original payment method. Processing times vary by payment provider.

    9. Contact Information

    For refund inquiries, please contact:

  • Email: dowpublication.info@gmail.com
  • Phone: 9920512720
  • Address: Dead of Writes Publication, Mumbai - 410206

    • 10. Policy Updates

    This refund policy may be updated periodically. Changes will be posted on our website.

    Last updated: December 29, 2025